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Yale School of Art
1156 Chapel Street, POB 208339
New Haven, Connecticut, 06520-8339

IF YOU NEED TECHNICAL SUPPORT: Please make sure that you have first read through all the items below. If you have a situation that is not addressed, the Digital Technology Office at SoA is happy to help. Please email art.help@yale.edu to set up an appointment. It is important that you email the general art.help@yale.edu account so that we can keep track of support tickets and get to everyone who needs help in a timely manner. Thank you!

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A NetID is a requirement for Yale’s online teaching tools.

If you do not have an active NetID or Yale e-mail please inform SoA Operations Manager Denise Zaczek (denise.zaczek@yale.edu) as soon as possible.

Last edited by: Sarah Stevens-Morling

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Test that you can connect to CAS-protected University websites, like canvas.yale.edu, from your home network. You will need to use DUO multi-factor authentication when connecting from off-campus. If you have any issues with DUO, you should contact the ITS helpdesk at 203-432-9000.

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Not necessarily. VPN is not required to access services such as Zoom, Canvas, Workday, Office 365, Eli Apps, Software Library, and others.

VPN is required for services such as MyTime (Kronos), Banner Student Systems, Citrix (Epic), Yale Budget Tool (YBT), Hopper and others.

Go to the ITS website for directions to download and use Yale’s VPN >> (NetID login required)

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Click here for some helpful tips from Yale ITS for getting the most speed out of your internet connection.

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PC World has a good listing here.

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Click here for information and map of Xfinity free wifi hotspots

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Download and familiarize yourself with Zoom, Yale’s preferred video conferencing app.

How to log-in to Yale’s Zoom >> Note: To log-in to Yale’s instance of Zoom you should select the “Sign in with SSO” option and input “yale.zoom.us” as the company domain name. You will then be prompted for your NetID and password.

How to schedule a video conference >>

How to check your audio and video feeds >>

How to share your screen with participants (great for sharing powerpoint/keynote slides) >>

Overview of your options during a meeting (managing participants, chat, raise your hand, and more) >>

Last edited by: Sarah Stevens-Morling

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Everyone with a Yale email address has access to an “Enterprise” Zoom account, which allows you to host meetings with up to 1,000 attendees and unlimited meeting times.

In order to access this, you must first sign out of any non-Yale Zoom accounts and log in via the following process:

Step 1: Sign out of your current account

Screenshot showing the

Step 2: Sign in to Yale’s Zoom by selecting the option “Sign in with SSO”

Screenshot showing the

Step 3: Type in “yale.zoom.us” as the company domain name. You will then be prompted to sign in via CAS with your NetID and password.

Screenshot showing where to type in

For more information, see Zoom’s support article on signing out and switching between accounts >>

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Ensure you can log-in to Canvas, Yale’s web-based system for class administrative support. It is run by Yale’s Poorvu Center for Teaching and Learning, and most Yale College courses use Canvas to distribute information to students, make announcements, and post materials. You can contact Canvas support directly via email at canvas@yale.edu.

The Poorvu Center has an excellent getting started guide here >>

Some highlights:

Getting started in Canvas >>

Adding your TA to your course >>

Communicating with students through Canvas >>

Enabling Zoom in a Canvas course >>

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Adobe Creative Cloud is available to all students on or off campus free-of-charge.

To install it on your personal computer, you will need to download it here and follow instructions for logging in with Yale credentials.

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Yale’s software library offers many free or reduced cost software titles to the Yale community. Log-in with your NetID and password here >>.

Last edited by: Lindsey Mancini

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